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Our Staff
Dr Ifeanyi Nnaji Nwoko - GP

Since January this year we have welcomed to the practice Dr Ifeanyi Nnaji Nwoko, or Nnaji as he likes to be known.

 

Dr Nwoko’s vast experience incorporates general practice and orthopaedics after having worked in the UK. Further experience in emergency medicine, general medicine, along with skin health compliments his proficiency. Dr Nwoko has acquired a great deal of experience in the Australian healthcare system having worked in Albany hospital, Narrogin hospital and John Parry medical Centre in Narrogin for the total of six years.

 

Dr Nwoko is an experienced GP with special interest in chronic disease management, emergency medicine, dermatology (skin cancer medicine), and women’s health.

 

He has completed a certificate course in skin cancer medicine (University of Queensland) and a Doctor’s certificate in Women’s Health. He is a member of the Royal College of Surgeons (Edinburgh, UK), and a fellow of the Royal Australian College of General Practitioners.

 

Dr Nwoko will reside in Southern Cross whilst his family will visit from Perth from time to time.

Stephanie Oetiker – Registered Nurse and Practice Manager

RN, BN, MACN

With a passion for patient care and an interest in all things nursing in general practice. Includes, chronic disease management to immunization, Occ heath nursing and women's health (Pap smear).

 

Stephanie has been at the practice for a number of years and always looks forward to catching up with community members when they pop in.

Helen Granich, Stephanie Smylie & Josie Gerick

Receptionists

These ladies offer many years’ experience in assisting you in booking an appointment, helping you fill out complicated paperwork, and always providing a friendly voice when you call the practice.

Our receptionists are accredited to provide Drug and Alcohol urine screening according to Australian Standards.

Our Practice

 

Southern Cross General Practice aims to provide a high quality of medical care in a conscientious and cheerful environment. Acute healthcare issues and chronic disease management is provided with a balanced and holistic approach, furthermore, with attention paid to preventative medicine and lifestyle issues. We endeavour to treat the whole person, giving you the necessary advice and information so that informed decisions about management of your healthcare issues can be made. Each Doctor practicing within the practice is free to act autonomously in decisions affecting your clinical care. The Practice prides itself on providing a friendly, non-threatening, caring and supportive environment at the same time maintaining high professional and clinical standards. All staff members strive to be non-judgmental, particularly with regard to race, religion, gender, and the health problem with which people present. Confidentiality, cultural awareness and respect is upmost when our staff care for our patients.

THE PRACTICE

Pathology, Audiology and Spirometer

 

This practice is equipped with single use instruments for performing minor "lumps and bumps" procedures. There are Spirometry, Audiometry and ECG facilities where trained staff can accommodate and perform relevant services. We have Blood Testing pathology collection on site.

 

Privacy

 

Medical records are condifential documents and a matter between the doctor and patient alone. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised staff members. No results or health information will be given to a third party or anyone else without your prior written consent.

Our practice conforms with the "Privacy Policy" (Privacy Act 1988) which is in place with regard to the confidentiality of all patient information and operates strictly in accordance with this act.

You may have access to your health record however, our policy is that your records are transferred to another GP and will incur a cost.

Our Mission

Our Mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness. Furthermore, including physical, mental and emotional support to all. We are committed to promoting health, well-being and disease prevention to all patients. We do not discriminate in the provision of excellent care and aim to treat all patients with dignity and respect.

Disable Facilities

This practice accommodates patients who have disabilities with wheelchair access and disabled toilet facilities are available. Friendly staff are always available for any assistance you may require.

Health Promotions

The practice runs monthly health promotions, from the very soon to be influenza vaccination program to commence mid-March, diabetes prevention, to asthma prevention and education month. Come in and see our practice notice board’s colourful displays.

Telephone access, Communication & Your rights

 

The doctor may be contacted during normal surgery hours. However, if the doctor is in consultation, a message will be taken and you will be advised by reception staff when the doctor is able to return your call.

You can contact the practice via our email address.

Our practice staff respect the rights and needs of all patients. No patient is refused access to clinical assessment or medical treatment on the basis of gender, race, disability, Aboriginality, age, religion, ethnicity beliefs, sexual preference or medical condition. Provisions are implemented to ensure patients with a disability can access our services. Patient privacy and confidentiality is assured for consultations and in medical and accounts records, appointments, telephone calls and electronic media including computer information. Our privacy policy is available for viewing on request. We aim to provide a quality and caring service at all times. If you have a problem or any concerns we would like to genuinely hear about it. Please feel free to talk to our staff or doctor or alternatively complete a complaints form located at reception. We are happy to provide feedback on any complaint issue.

The contact details for the Formal Complaint Body in WA is:

Health & Disability Services Complaint Officer

GPO Box B61

PERTH WA 6000

https://www.hadsco.wa.gov.au/complaints/health.cfmp

(08) 6551 7600 or 1800 813 583